• Job Title

  • District Manager/Dealer Performance Manager

• Company

  • JM&A Group

• Location

  • Orange County, CA

• From

  • 3/2019

• To

  • 10/2022

Role Description

• I was responsible for driving increases in company product production and Dealership F&I performance by generating new sales leads and implementing the JM&A Group and Dealer Partner process with the F&I and management teams at the dealerships. Our performance goals included increasing revenues and developing accounts using our comprehensive portfolio of products and training process:

• -Develop JM&A Group's Dealer Partners to increase F&I product sales and improve overall F&I dealership performance. 

• -Prospect and acquire new automotive dealership accounts to partner with JM&A in my assigned District. 

• -Implement Performance strategies for our new dealer groups coming on board.

• -Facilitate Executive Summary reports and PGAs for dealerships in my territory.

• -Track and monitor dealership performance. 

  • -Increase revenues and develop Incentive programs to boost excitement among the dealership teams

Job Title

• • General Sales Manager

Company

• • Auto Gallery Mitsubishi LLC

Location

• • Corona, CA

From

• • 1/2015

To

• • 1/2019

 

Role Description

• -I ensured that the Dealership's unit sales quotas and gross objectives were met daily, monthly, and yearly.

• -I made sure that the retail and fleet units sold produced sufficient gross to aid the Dealership in reaching its profit objective on a monthly and yearly basis.

• -I accomplished these objectives through planning, organizing, coordinating, and measuring the activities of the New- and Used-vehicle Sales Departments.

• -I made monthly projections of the vehicle requirements by department for the immediate 90-day sales period.

• -I determined monthly and yearly forecasts regarding unit sales, gross profit objectives, and departmental profits.

• -I forecasted monthly with each salesperson to establish objectives in terms of the number and type of customers coming into the Dealership, closing percentages in each category, time utilization, prospecting efforts, unit sales and projected income.

• -I recommend the Dealer procedures for short-and long-range advertising and sales.

• -I prepared a Plan of the Week and submitted it to the Owner and GM.

• -I met with each salesperson as early as possible every day to review yesterday's results and today's plan of action.

• -I conduct sales meetings every Friday.

• -I Facilitated pre-delivery with the Service Manager.

• -I provide on-the-job training for salespeople.

• -I ensured that salespeople were following an established prospecting program.

• -I review monthly commission sheets, productivity reports, salespersons' monthly forecasts, and profit performance with the Dealer by salesperson and as a department.

• -I monitored all the inventory over 90 days.

• -I maintain a balanced vehicle inventory and establish a program for moving used cars in inventory over 45 days.

• -I ensured that standards were maintained for displaying, merchandising, and maintaining vehicles.

• -I ensured that every prospect was thanked personally.

• -I check the condition of all demonstrators monthly.

• -I kept an accurate count of floor traffic.

• -I implemented and monitored Factory Standards and programs to achieve 100% Customer Satisfaction.

  • -I conduct and document ongoing refresher safety training within the sales department.

 

Job Title

• • F&I Manager

Company

• • Rock Honda

Location

• • Fontana, CA

From

• • 10/2013

To

• • 9/2014

 

Role Description

• -I offered the customer a competitive financing rate so that the financing was done through the Dealership. 

• -I secured competitive financing and leasing deals for clients while adhering to corporate and governmental regulations.

• - I offered exceptional customer service to clients while explaining extended warranty information and aftermarket products that supplement their automotive investment and increase dealership profitability. 

• -I maintained knowledge of all finance and lease programs and promptly disseminated information to sales and finance team members. 

• -I maintained knowledge of all local, state, and federal regulations affecting dealership operations, particularly regarding sales and finance departments. 

  • -I fostered and maintained positive relationships with insurance vendors and lending institutions.

Job Title

• • F&I Manager

Company

• • Honda World in Downey

Location

• • Downey, CA

From

• • 4/2013

To

• • 10/2013

Role Description

• -I offered clients car financing while explaining extended service contracts, dealership service procedures, and aftermarket products.

• -I was processing leasing and financing deals while securing approval through different channels.

• -I was creating a program with the sales department for a direct referral to them.

• -I understood and followed local, state, and federal laws about the automotive industry.

• -I was training and motivating the sales team with the leasing and financing programs available at the Dealership.

• -I was supporting the sales team.

  • -I was increasing profits for the car dealership.

Microsoft Office

Beqom

Tableau

Sales Force

Stone Eagle

Profit Gap Analysis

Quarterly Summary Reports

Various CRM's

Process Training

F&I Product Knowledge

Dealer Summary Reports

Setting up Incentives

Over-Coming Objection techniques

Bull Pen Academies for Sales Associates on the road to F&I

Performance Academies

One-on-one coaching and motivation