Resumes

Skills

Managed 17 dealerships in my district: Process Training, Leadership Experience, Communication

Skills, Problem-Solving Abilities, Time Management, working with various teams, drafting and

reading multiple reports and Creative and Innovative ideas to improve after-market sales within a

dealership

 

Experience

 

March 5, 2019 - September 13, 2022

JM&A Group, Orange County, California- Dealer Performance Manager

● Trained dealership personnel on JM&A products and processes.

● Delivered feedback and recommendations to the dealership management team in all

performance levels.

● Exceeded district performance objectives month after month.

January 1, 2015 - March 1, 2019

Auto Gallery Mitsubishi Inc. - GSM

● Hired, trained, supervised, and monitored the performance of all departments.

● Review forecasts, commission sheets, productivity reports, and profit performance.

● Keep an accurate record of existing and prospective customers within the CRM

platform to effectively guide sales processes.

April 1, 2013 - October 1, 2013, And October 1, 2013 - September 12, 2014 (Same dealer Group)

Honda World in Downey, CA, and Rock Honda in Fontana, CA - F&I Manager

● Structured deals following lender and dealership guidelines.

● Kept an above $2200 PVR and maintained an average of four products per deal.

● Maintaining positive relationships with lending institutions, VSC providers, and

insurance vendors.

 

2

 

April 14, 2006 - January 1, 2013

Beach CityAuto Center (Pre-Owned Dealership), Westminster, CA - General manager

● Oversee daily operations, remedy customer complaints promptly, and ensure customer

satisfaction metrics are met.

● Recruit, hire, and train service, office, and sales/finance department managers to meet

profit levels.

● Assist with creating affordable advertising campaigns and programs to increase sales

and brand visibility for the car dealership.

 

Education

● August 15, 1996 - September 12, 2000

University of Southern California (USC) - BA

(Communication)

● July 26, 2004 - September 26, 2004

College of Automotive Management - Certification program completed

(Dealership Sales and F&I Management)

● December 18, 1998

Orange Coast College - AA

(Business Administration)

 

Awards

➢ 2014 Honda Presidents Club Dimond Award winner.

➢ 2019 JM&A Group Platinum Star of Excellence winner.

➢ 2020 JM&A Group Silver Start of Excellence winner.

➢ 2021 JM&A Group Drop the MIC Award.

Technology

● Micro Soft Office

● Stone Eagle

● Sales Force

● Tableau

● Beqom

● Dealer Track